Business Policies
At Halo Esthetics I am committed to providing you with an excellent experience every time you visit my skincare practice. To ensure your experience is as stress-free and seamless as possible, please take a look at my business policies highlighted below. If you have any questions or concerns, feel free to call or email me today. I look forward to serving you soon!
My Medical-Spa Policies
My services are by appointment only. To request an appointment, click here or here, or you can call us at (720) 219-8585. Your appointment is reserving time on my calendar and prevents another patient from doing the same. I appreciate your business and thank you for respecting my time. I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all patients, the following policies are honored:
Cancelling an Appointment
24-hour advance notice is required when cancelling an appointment, as this allows the opportunity for someone else to schedule an appointment at your already scheduled time slot. If you are unable to give a 24-hour notice, you will be charged a $50 fee $75 fee using a card stored on file. This amount must be paid will be charged on the day of your cancellation scheduled appointment if notice given less than 24 hours before, and an invoice will be sent to you via email.
Things happen—I understand. That being said, I hope that you will be able to plan accordingly with enough insight regarding your busy schedule—with enough time to adjust accordingly if plans unexpectedly change and you need to make changes to your schedule appointment.
Please text or call me if you have any questions and/or concerns about my cancellation policy, as mentioned in the statement above.
Rescheduling Policy
Due to the length of time that many of my appointments require, I ask that you plan ahead before confirming dates & times when scheduling appointments with me.when scheduling an appointment with me.
Similar to the cancellation policy I’ve stated above, I also require a 24-hour advance notice when requesting to reschedule an already booked appointment.
This allows someone else the opportunity to schedule an appointment in place of the one you may need to reschedule. Requesting appointment changes with enough notice before your appointment—at least 24 hours or more—allows me the time to open up your slot for someone else. I am sure you understand. Time is of the essence—for both of us!
If the same appointment is rescheduled more than twice, you will be charged a $50 $75 fee that will be charged to the card stored on file. prior to your next scheduled appointment.
No-shows
If you forget or consciously choose to forgo your appointment for whatever reason, it will be considered a “no-show” and you will be charged for your “missed” appointment as per the cancellation statement above.
Card stored on file will be charged, and an invoice will be sent to you via preferred communication method (e.g., email, automated text message).
Late arrivals
If you arrive late, your session may be shortened in order to accommodate other patients whose appointments follow yours. Depending upon how late you arrive, your practitioner will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” appointment. Out of respect and consideration for your practitioner and other patients, please plan accordingly and be on time.
Pre-paid Services
Prepaid Services/Packages/FSA memberships/Gift Certificates: Treatment packages and all prepaid services are non-refundable. Furthermore, prepaid services must be used within 365 days of purchase date; if you don’t utilize a prepaid service to its fullest extent, its benefits will expire. Funds of an expired package, or funds received in advance for services, will not remain available for application to future purchases if prepaid services have not been used within 365 days of purchase date. However, if by chance you purchase a prepaid package and/or service and have decided that you would like to forego the remaining session(s), then you will be able to apply the existing funds of said package/service to a different package/service that is more to your liking.
Professional Products
Product purchases are non-refundable. Thorough consultation is provided prior to purchase to ensure detailed understanding of ingredients and proper use of your products for home care.
Thank You for Understanding
Please understand that these policies are put in place out of the respect and consideration for your practitioner and other patients, as well as for yourself—providing you with an excellent experience every time you visit my skincare practice!
My patients are so important to me, and I want to continue serving all of you the best way I can. Implementing these policies makes doing so easier. Thanks again for entrusting me with your skin and allowing me to do my job to the best of my ability :)